On April 4, 2024, HIV care service providers from around Alameda and Contra Costa counties gathered at the Block Community Hub space in downtown Oakland for East Bay Getting to Zero’s April Regional Case Managers meeting. These meetings are a place for those working directly with clients to come together, network, get access to important updates and problem-solve the challenges they face in their work. The objectives of this meeting were to:
- Objectives:
- Increase knowledge of the Medi-Cal waiver program and how to refer clients by Damon Powell
- Increase knowledge of the coordinated entry system and housing options for clients in the East Bay by Myeeka Calhoun and Judy Eliachar
- Build skills on case management documentation, building professional boundaries by Tony Sillemon
- Increase knowledge of case management strategies around relationship building with clients by Kenneth Hall
Download the meeting agenda and slides:
Meeting agenda:
Download the meeting slides from Damon Powell, Myeeka Calhoun, Judy Eliachar, and Kenny Hall
Download Tony Sillemon’s slides
Regional Case Managers and PrEP Navigators meeting April 2024
Participants were invited to sit at a table with people they have never met to discuss some breakout topics. They are listed below, along with the responses.
- Here are the questions that were posed and a few highlights that were shared:
- How do you motivate clients to increase their self-efficacy/self-sufficiency?
- How do you approach clients who are reluctant or ambiguous about their commitment to change?
- How do you approach these situations in a way that preserves your and your client’s boundaries?
- Here are some highlights of what groups shared:
- Small tasks empower clients – share the work
- It’s important to gain buy in, establish attainable goals
- Important to have good boundaries, don’t get emotionally drawn in
- We must do the work in a sustainable way while moving clients along in the system/process/toward self-sufficiency
- Send clients home with active things to do, shared tasks, not gatekeep resources or information
- Assess client’s own point of view of their situation, resources in alignment with their own perception
- Be prepared with paperwork ahead of time
- Respect patient’s time
- Create safe spaces, answering all questions
- See the client as a care team member
- Celebrate successes
- Provide transparency
- Utilize motivational interviewing, using examples, not creating barriers, identifying common life experiences
- Listen actively, set SMART goals, stop-look-listen
- Treat each patient as unique
- Watch body language and facial expressions- Meet clients where they are, follow clients needs, going at the client’s pace
- Provide info that is easy to digest, coaching, making sure to provide a safe space, assess barrier
- If you attended the meeting and haven’t filled out the follow-up evaluation form, please take a few minutes to do so now. Thank you, and we’ll see you in June 2024 for our next meeting!
