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East Bay HIV/STI Case Management Manual
Appendices
Section Navigation:
East Bay HIV/STI Case Management Manual
1: Case-management scope of practice
What is case management?
What is generally within the scope of a case manager’s role?
Understanding the scope of work (Ryan White agencies) you are funded/hired for
Getting clarity on your job description for your position
Your agency’s administrative support structure and your access to it
Ethical standards in case management
Confidentiality
HIPAA/Appropriate information sharing/RoI
Takeaways for case managers
2: Case Management Strategies: Developing Your Case Management Philosophy
Building Rapport
Cultural Humility
Supporting Self-Efficacy
Motivational Interviewing
Positive Reinforcement
Therapeutic Counseling
Harm Reduction Principles
Trauma-Informed Care
Conflict Resolution & De-escalation Techniques
Personal Safety in the Field
Reinforcing Professional Boundaries
3: Assessments & Care Planning
Program Eligibility
Enrollment And Intake Procedures
The Intake Interview
Assessment
The Care Plan
Linkage To Services
Documentation And Note Taking
4: HIV History & Stigma
History of HIV/AIDS
HIV Stigma
5: Alameda County HIV Epidemiology
Alameda County Epidemiology
Definitions
Takeaways & tips for case managers
Important links/resources
6: HIV 101 & HIV Treatment
How meds work/HIV life cycle
How soon should a person start treatment after testing positive for HIV?
Medication classes
Medication Adherence
Drug resistance and treatment failure
Side effects
Building adherence
How can I support a client starting a new HIV treatment regimen?
What strategies can I suggest to help my client to stick to an HIV treatment regimen?
What should someone do if they forget to take their HIV medicines?
Takeaways & tips for case managers
Important links/resources
7: Sexual Health 101
Sex-positive approach
STI basics
Partner services (PrEP and PEP, disclosure)
PEP
PrEP
Doxy-PEP
Takeaways & tips for case managers
8: Making Strong Referrals and Warm Handoffs in Your Case Manager Community
Introduction
What makes a strong referral?
Networking with other service providers
9: Self-Care & Preventing Burnout
Self-Care: Is It Ethical?
Making it Work: Practical Tips for the Home and Office
Self-Care is Self-Compassion
Important links/resources
10: Professional Growth and Opportunities for Case Managers
Case conferencing
Clinical Supervision
Accessing technical assistance
Takeaways and Tips for Case Managers
11: Caring for Specific Populations
Appendices
Sub-sections:
Housing Assessment
